Can you send me a paper catalogue?
No, we have made a conscious choice not to carry a paper catalogue, for a
couple of reasons: we would like to help keep paper wastage down to a
minimum and be able to provide you with an up-to-date on-line catalogue at
all times.
I haven't received an order and/or shipping confirmation
email. What
do I do?
If you have not received your order confirmation
within 2 days of your order, please e-mail us. We will make every effort to
respond within 1 business day.
Can I cancel my order?
If you would like to make a change
in or cancel your order, please contact us
as soon as possible. We will do everything possible to accommodate your
needs. If you would like to return an order please consult our
return policy.
Why was (part of) my order
put in backorder and when will it get here?
We aim to have
all our products in stock. In a few cases, however, we may accept
your order and find out that an item is damaged or defective. In this case, we will notify you
by email. We will place the item(s) in backorder for you and ship to you
as soon as we can at no additional charge. If you would like to
cancel the item, please send us an email. We will take care of it
immediately.
What kind of payment methods does Waldorf Toys accept?
We accept VISA, MasterCard, American Express and Diners Club credit
cards and payment through PayPal. You can use your credit card via our secure on-line order processor, please use the order form to initiate your order. Should you encounter any problems while using our shopping cart and/or our secure
on-line order processor, please contact us at: info@waldorf-toys.com.
Are credit card transactions on Waldorf Toys
safe?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a restaurant or department store. Waldorf Toys uses the Secure Sockets Layer (SSL), encryption technology that works with Netscape Navigator, Microsoft Internet Explorer and AOL's browser to ensure that
your personal information is safe at all times.
I do not have a credit card, can I still place my order?
Yes, if you live in Europe, you may pay for your order by bank transfer. This is
the account information you need to provide your bank with:
Bank: ABN-AMRO Bank
Plein 29
1860 AA Bergen NH
Netherlands
Account holder: Waldorf Toys, Bergen NH
Account number: 59.36.06.108
SWIFT-code bank: ABN ANL 2A
As soon as we have received the amount of
your order, we will ship for you.
Please contact us if you need more information at:
info@waldorf-toys.com.
How can I send someone a gift through Waldorf Toys?
Waldorf Toys shoppers can have gifts shipped directly to any
destination in the world! All you need to do is submit the name and
address of the recipient under "special instructions" when you submit your
name and address during checkout. Please indicate whether you would like
to use our free gift-wrapping and -tagging service.
Can people outside of Europe order from
Waldorf Toys?
Waldorf Toys offers worldwide shipping. All deliveries are made under the restrictions and authority of the Dutch law. Please look at our
Disclaimer for more details.
Do you have a Return Policy?
Satisfaction Guaranteed! Our
products are carefully selected and of the highest quality. Within 30 days from receipt, we will
replace, exchange or refund * the purchase
price of any** new, unused item we carry as soon as it has been returned to
us.
*We can only issue credit in the form of a Waldorf Toys gift certificate,
in the amount of the returned item(s), less shipping & insurance. The shipping costs to your destination will be withheld from a refund.
**Exempt are: dolls made to order and items specifically ordered, that are not
for sale through our website.
If items are
defective or incorrectly shipped, we will refund the whole amount for the
item and the shipping charges.
Please
note:
- Please send
the package marked as "gift" and do not list value, to avoid Duty
charges (if such
charges do occur, they will be withheld from the
refund!)
- Please wrap the package securely and include a note with your name, address, reason
for the
return and order number in the package.
Returns should be addressed to:
Waldorf Toys
Smeemanlaan 15
1861 SK Bergen
The Netherlands
Warranty
Any toys sold by Waldorf Toys that becomes broken during normal use, within the time limit of 1 year after purchase, will be repaired at no charge to
Customer.
Customer assumes responsibility for shipping charges to Waldorf Toys and back to
Customer.
Disclaimer
Even though all toys featured
in our site are manufactured with safety in mind, supervision is required during the use of these toys. Toys may contain small parts, which may present a choking hazard. Please read our
Terms of delivery and
Disclaimer for more info.
Damaged Goods
Please inspect all items immediately upon receipt. If any toy shipped by Waldorf Toys is damaged or broken during shipping,
please re-wrap the toy in it's original package, contact us immediately, and return the item to Waldorf Toys
marked
"broken during shipping".
The charges from the carrier for
returning damaged items will be refunded through a gift certificate. Upon
receipt of the damaged item, a new identical item will be shipped to the
customer. Toys not returned to Waldorf Toys within twenty consecutive days
from the initial shipping date will be considered broken and fall under the
warranty policy.